2026- I AM HER -PLANNERZINE

Return & Refund Policy – Physical Books

All sales on physical books are final. Because our books are new, self-published titles, we do not accept returns or issue refunds for buyer's remorse or change of mind. However, we are committed to ensuring you receive your order in excellent condition.

When You Are Eligible for a Refund or Replacement

You may request a refund or replacement if:

• Your book arrives visibly damaged (torn pages, broken spine, crushed cover, etc.)

• Your book arrives with a manufacturing defect (missing pages, misprinted content, binding issues, etc.)

• You received the wrong item

What Is Not Eligible

• Change of mind or buyer's remorse

• Dislike of content, writing style, or subject matter

• Damage caused after delivery

• Requests made more than 7 days after the delivery date

How to Submit a Claim

Contact us within 7 days of delivery with the following:

• Your full name and order number

• A brief description of the issue

• Clear photos showing the damage or defect

We will respond within 3–5 business days with next steps.

Resolution Options

• Replacement: We will ship a new copy at no charge

• Refund: A full refund will be issued to your original payment method

We appreciate your support and want every reader to have a great experience. For questions, please reach out to us directly at info@drtangelamitchellrivers.com

Shipping Policy – Physical Books

Thank you for your order! Here is everything you need to know about how we process and ship your books.

Order Processing

All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been placed, and a second notification when your order has shipped.

Shipping Rates & Delivery Times

We currently ship within the United States. Estimated delivery times after processing:

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days (if available at checkout)

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Delays

We are not responsible for delays caused by carriers, weather, or other circumstances outside of our control. If your order has not arrived within the estimated timeframe, please check your tracking information first, then contact us if the issue is unresolved.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package, please check around your property and with neighbors first. If the package cannot be located, contact us within 7 days of the marked delivery date and we will do our best to assist you.

Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately and we will try to correct it before the order ships.

For any shipping questions or concerns, please reach out to us directly. info@drtangelamitchellrivers.com